![]() ![]() This should resolve the issue, but please confirm by pulling an access code for the CodeBox and confirming. If you discover the CodeBox date or time is not correctly set, consult the article to Change the Date and Time on a CodeBox. To determine if this is the issue Check the Date and Time of a CodeBox. In this case, the date or time of the CodeBox would be incorrect. CodeBox VaultLOCKS eLockbox MojoLock MojoBox Add a Lockbox or Smartlock to a Listing (or Property) for Prospect Self-Showings. Option 2: The Date or Time on the CodeBox is Incorrect If you see a 'Low Battery' warning, then use the secondary battery connector to power the CodeBox and access the key compartment. If the correct serial number appears as "In Use" you will need to go to the CodeBox Report to determine what listing the correct CodeBox is assigned to and then determine what steps need to be taken to have each CodeBox correctly assigned to each listing. If you have a CodeBox in this condition, follow these steps to troubleshoot: Use the agent code to access the CodeBox and keep your eyes on the screen.Before you cancel, make note of which CodeBoxes are at which rentals so that, once the transfer is complete, you can assign to the correct CodeBox serial to the correct rental in Tenant Turner. Both ShowMojo and CodeBox strongly recommend using Alkaline or Lithium batteries. If you have CodeBox lockboxes that need to transfer from ShowMojo to Tenant Turner, you’ll need to cancel your ShowMojo account first. CodeBox Batteries Running Down Quicker than Expected. To understand this debate, we first must understand what self-showing lockboxes are. You can use the Secondary Battery Connector to open the CodeBox and replace the battery. This typically indicates the battery is dead. If the correct serial number does not appear as "In Use" in the CodeBox dropdown then you can simply assign the correct serial number to the listing. CodeBox Does Not Respond to Button Presses or Displays a Blank Screen.If you discover the wrong CodeBox, or no CodeBox, is assigned to the listing: Go to the Listings page, in the Listing Options section, and ensure the correct CodeBox serial number is assigned to the listing.Have someone at the property tell you the serial number of the lockbox at the property.In this case, the serial number on the CodeBox hung at the property does not match the serial number selected on the listing in ShowMojo. To investigate further, you will need someone at the CodeBox. However, if Entry Error is a common issue on a CodeBox, that most likely indicates that one of two things is misconfigured. ![]() In this case, the CodeBox, itself, is functioning just fine. At its most basic, a CodeBox displays an "Entry Error" message whenever an invalid code is entered.
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